FAQ
How quickly can I receive a response to my question?
Our support team responds to all messages and emails in the order they are received. We strive to reply within 24 hours.
Can I change my shipping address after placing an order?
If you entered the wrong shipping address, please contact us as soon as possible with your name and order number. Since orders are processed quickly, we cannot guarantee changes once an order has been shipped, but we’ll do our best to assist you.
How long does order processing take?
Orders are typically processed within 1–3 business days. Most orders are prepared within 24 hours, though processing may take slightly longer during high-volume periods.
Shipping Information
Orders are processed and shipped Monday through Friday (excluding holidays). Once shipped, delivery usually takes 5–25 business days, depending on your location. You will receive a tracking number by email as soon as your order is dispatched.
Will my order arrive in one package?
Depending on the size or contents of your order, items may arrive in separate packages and could be delivered a few days apart.
What if an item is out of stock?
If an item in your order is unavailable, we will notify you by email. If it cannot be restocked within two weeks, a refund will be issued automatically.
Do you ship internationally?
Yes, we ship to most countries worldwide. International delivery times typically range from 5–25 business days after shipment.
What if I receive a damaged item?
If your order arrives damaged, please contact us right away with your name and order number, and we’ll help resolve the issue promptly.
How can I track my order?
Use the Track My Order page and enter your tracking number to check your shipment status anytime.
Why isn’t my tracking number updating?
Tracking updates may take time, especially for international shipments. If your tracking number is not working after several days, contact us and we’ll assist you.
My tracking says delivered, but I didn’t receive my order. What should I do?
Please first check with neighbors or your local carrier. If you still cannot locate your package, contact us and we’ll help investigate.
What if something is missing from my order?
If any items are missing or damaged, contact us immediately so we can resolve the issue. We offer a 30-day Money Back Guarantee for eligible concerns.